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Frequently Asked Questions

Do you accept walk-ins? 

Walk-ins are welcome only if we have not reached our maximum capacity per session. Sessions are usually fully booked during weekends, public and school holidays. If you would like to guarantee your visit, we strongly suggest you to Book Your Visit Online

 

Do I need to show confirmation when visiting? 

Once you have booked online we have your reservation. You do not need to print anything out or show confirmation of your booking. We only require the name under which the booking was made.

Can I bring my own cat? 

Sorry outside cats are not allowed to visit due to health and safety regulations.

 

What Food is available at the Fancy Meow Cat Cafe?
We can only serve hot/cold beverages and Ice cream at the cat cafe due to strict restrictions placed by the city council. Only beverages purchased at the cat cafe will be permitted into the cat area. Please understand we are not a regular café, but a cat cafe. Our main focus is the cats’ welfare and happiness.

How can I follow/contact Fancy Meow Cat Cafe?
Contact us at fancy.meow.cat.cafe@gmail.com and follow us on Facebook and Instagram at fancymeowcatcafe.

 

Is there a charge to see the cats?
Yes, the entry tickets start from $13/child(2-11)/session, $18/adult/teenager/session. This entrance fee is to cover costs associated with the cats such as equipment, medication, worming, flea treatment, and vet visits. Please be aware this is a non-refundable entrance fee. If a booking has been made for the incorrect time/date slot we may be able to change this, however, we will require at least 24 hours notice via email: fancy.meow.cat.cafe@gmail.com

Are children of all ages allowed?

Children are allowed but must be supervised by their guardians. 

What are your opening hours?
Please check our booking calendar to confirm daily opening hours as we may close early when necessary for building maintenance and care for the cats.

Refund Policy
If any product purchased is believed to be faulty you can email fancy.meow.cat.cafe@gmail.com to arrange a refund/ exchange within 14 days after purchase. We will immediately notify you of the status of your refund/exchange after inspecting the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and online transaction fees are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund. 

 

Privacy Policy
Fancy Meow Cat Cafe operates www.fancymeowcatcafe.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

We use your Personal Information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy. While using our site we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include but is not limited to, your name, address, email, and contact number.

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